Find answers to common questions about consumer rights, pricing regulations, and how we can assist you.
Online: On our website, click the green File a Complaint button in the top right corner of the page.
Phone: 465-2521 | Ext 3350, 3211, 1550, 2616, 2640
Email: consumeraffairs@gov.kn
In Person: P.O. Box 186, Bladens Commercial Development, Basseterre, St. Kitts
Social Media: Facebook "St Kitts Consumer Affairs Department"
The Consumer Affairs Department (CAD) operates under the Consumer Protection Act, 2023, which outlines the rights of consumers and the obligations of businesses.
Click here to view the full Act online
We conduct routine and random inspections across multiple retail stores in St. Kitts. Violations may result in fines or warnings.
Yes, for local and CARICOM businesses within our jurisdiction.
The lowest displayed price.
No. Selling expired products is illegal and carries a $1,000 fine.
Essential food basket items like meats, rice, dairy, canned foods, toiletries, and select medications.
For the complete list, please see SR&O 41 of 2007.
No. The Department monitors the prices of food basket items. These items are subject to a maximum markup of 20% on the landed cost of dry goods and 25% on the landed cost of frozen goods. Retailers are required to remain within these approved markup limits.
Yes. If a defective item causes damage, you may be compensated.
No. The local retailer is responsible for redress.
Yes. Legal rights apply regardless of a warranty.
No. You can opt for a refund instead.
No. You can choose a refund, replacement, or repair.
Only if the item’s condition prevents resale at the original price.
No. Refunds apply only if an item is defective or unfit for purpose.
Yes. They must be in reasonable condition for their price and age.
Yes. Receipts must include business details, date, item description, quantity, and price.
No. Businesses must offer redress for defective items.
We monitor prices of the food basket items, conduct market research, inspect businesses, educate consumers, and assist with complaints/redress.
Yes, we offer training workshops and conduct educational campaigns. For upcoming sessions and updates, please visit our website and follow our social media platforms.
Businesses interested in scheduling training or educational sessions can contact our Communications Officer at 465-2521 Ext. 3211 to make arrangements.